Privacy Policy

This Privacy Policy ("Policy") describes how Jilliph ("we," "us," or "our") collects, uses, stores, shares, and protects the personal data of users ("you" or "your") who access or use the Jilliph website, mobile application, and related services (collectively, the "Platform") in the Philippines.

Jilliph is committed to protecting the privacy and security of all personal data entrusted to us by our players. This Policy is drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

This Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which form part of your agreement with Jilliph. If you do not agree with the practices described in this Policy, please discontinue your use of the Jilliph Platform.

The most current version of this Policy is always available at jilliph.net/privacy-policy. We encourage you to review it periodically.

Jilliph collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected. The categories of personal data we may collect include:

2.1 Identity and Contact Information

• Full legal name as it appears on a government-issued ID
• Date of birth (to verify the 21+ age requirement)
• Nationality and country of residence
• Email address and mobile phone number
• Residential address (city, province, postal code)

2.2 Identity Verification Documents

• Government-issued photo ID (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID)
• Proof of address documents (e.g., utility bill, bank statement)
• Source-of-funds documentation where required by anti-money laundering regulations

2.3 Financial Information

• Payment method details (e.g., GCash account reference, PayMaya account reference, bank account details for BPI, BDO, or Metrobank)
• Transaction history including deposits, withdrawals, and bonus activity
• Account balance information

2.4 Gaming and Behavioral Data

• Game play history, bet amounts, and outcomes
• Session duration and frequency of play
• Responsible gaming tool usage (deposit limits, self-exclusion requests)
• Bonus and promotion redemption history

2.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookies and similar tracking technologies (see Section 7)
• Log data including access times, pages visited, and error reports

2.6 Communications Data

• Records of your communications with Jilliph customer support
• Feedback, survey responses, and promotional opt-in preferences

Jilliph collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automatically: Through cookies, web beacons, and similar technologies when you browse or use the Jilliph Platform (see Section 7 for details ).
• From third parties: Identity verification service providers, payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), fraud prevention partners, and regulatory bodies where permitted by law.
• From publicly available sources: Publicly accessible databases used for fraud screening, sanctions checking, or politically exposed persons (PEP) screening as required under Philippine anti-money laundering regulations.

Jilliph uses the personal data we collect for the following purposes:

Jilliph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

Under the Philippine Data Privacy Act of 2012, Jilliph processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and delivery of gaming services.
• Legal obligation: Processing required to comply with applicable Philippine laws, including the Anti-Money Laundering Act (RA 9160), PAGCOR regulations, and National Privacy Commission requirements.
• Legitimate interests: Processing necessary for Jilliph's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent, particularly for direct marketing communications. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

Jilliph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data only in the following limited circumstances:

6.1 Service Providers

We engage trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting providers, fraud detection services, and customer support platforms. All such providers are contractually bound to process your data only as instructed by Jilliph and to maintain appropriate security standards.

6.2 Regulatory and Law Enforcement Authorities

Jilliph may disclose personal data to the Anti-Money Laundering Council (AMLC), PAGCOR, the National Privacy Commission, or other competent Philippine government authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of Jilliph's assets, your personal data may be transferred to the acquiring entity. We will notify you via email or a prominent notice on the Platform prior to any such transfer and inform you of any changes to this Privacy Policy that may result.

6.4 With Your Consent

We may share your personal data with third parties in any other circumstances where you have provided your explicit prior consent to such sharing.

Jilliph uses cookies and similar tracking technologies to operate and improve the Platform, personalize your experience, and analyze usage patterns. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without affecting core Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming tool configurations to provide a more personalized experience.
• Analytics Cookies: Collect aggregated, anonymized data about how users interact with the Platform, helping us identify areas for improvement. This data does not identify you personally.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only activated with your consent.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Jilliph Platform. For more information on managing cookies, refer to your browser's help documentation.

Jilliph retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by Philippine anti-money laundering regulations.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with the Anti-Money Laundering Act.
• Gaming activity records: Retained for three (3) years following account closure, or longer if required for dispute resolution or regulatory purposes.
• Customer support communications: Retained for two (2) years from the date of the last communication, unless a longer period is required for ongoing dispute resolution.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with Jilliph's data disposal procedures.

Jilliph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and the Jilliph Platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data at rest is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. All Jilliph staff with access to personal data are subject to confidentiality obligations and regular security training.
• Two-Factor Authentication: Jilliph supports and encourages the use of two-factor authentication (2FA) for all player accounts to prevent unauthorized access.
• Regular Security Audits: Our systems and infrastructure undergo regular security assessments, penetration testing, and vulnerability scanning by qualified security professionals.
• Incident Response: Jilliph maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights, we will notify the National Privacy Commission and affected individuals within the timeframes required by Philippine law.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by Jilliph. To exercise any of these rights, please contact us using the details in Section 13.

Jilliph will respond to all verified data privacy requests within thirty (30) calendar days of receipt. We may request proof of identity before processing your request to protect against unauthorized access. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

The Jilliph Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. Jilliph does not knowingly collect, process, or store personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data, close the associated account, and return any deposited funds in accordance with applicable regulations. If you believe that a minor has registered on the Jilliph Platform, please contact us immediately using the details in Section 13.

Parents and guardians are encouraged to use parental control tools and to monitor their children's online activity to prevent underage access to gambling platforms.

Jilliph reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically. Your continued use of the Jilliph Platform after any changes have been posted constitutes your acknowledgment of the updated Policy. If you do not agree with the revised Policy, you should discontinue use of the Platform and may request account closure in accordance with our Terms and Conditions.

The most current version of this Privacy Policy will always be accessible at jilliph.net/privacy-policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by Jilliph, please contact our Data Protection Officer (DPO) or customer support team through the following channel:

If you are not satisfied with our response to your privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines (NPC). Information on how to file a complaint is available on the NPC's official website.